If you use Care360 at work
Your Care360 account is set up by the care provider you work for, so most questions, such as signing in, access to a house or the people you support, or the rota, are for your organisation's manager.
For anything else, use Contact support inside Care360. It reaches us with the details we need: your name and organisation, the screen you were on and your device. We reply to the email address you sign in with.
- In the Care360.Cloud app: Menu > App settings > Contact support.
- In the web app: the Contact support button (a person wearing a headset) at the top of the screen.
Contact support works once you are signed in. If you can't sign in, ask your manager first, or email us.
Contact us
Email hello@care360.cloud. It helps if you include:
- the name of your organisation
- what you were doing, what happened, and any message you saw
- whether you were using the app on a phone or tablet, or the web app in a browser
- a screenshot if you can take one. The Care360.Cloud app blocks screenshots to protect the people supported, so from the app, describe what you see instead.
Please don't include names or other details of the people you support, in your message or in a screenshot.
Deleting your account
Staff accounts belong to your care provider, so your provider carries out a deletion. To ask for your account to be deleted:
- In the Care360.Cloud app: Menu > App settings > Delete my account.
- From anywhere: follow the steps at care360.cloud/privacy#delete-account.
Care records you wrote, care plans and policies you signed, and other records you made, such as medicines and petty cash entries, are kept, with a deactivated profile that can no longer sign in, because they must stay attributable to you: what is deleted and what is kept.
Privacy and data requests
Our Privacy Policy explains what we collect, where data is held and your rights. Care providers can read our Data Processing Agreement.
If your request is about care or employment records inside Care360, send it to the care provider that holds them: they are the controller, and we support them in responding. For your dealings with us, email hello@care360.cloud.
Company details
Care360 is operated by RB Stackworks Ltd, a company registered in England and Wales.
- Company number: 17485375
- Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU
- ICO registration: ZC260553
- Email: hello@care360.cloud
Looking at Care360 for your service?
Book a 20 minute demo. No obligation, and we will answer your questions about the product, the contract and data protection.
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